Returns & Refunds

Returns & Refunds

We accept eligible return requests within 14 days of delivery.

Return eligibility

To be eligible for a return, the item must be unused, in its original packaging and in the same condition in which it was received.

Starting a return

Contact our support team with your order number and the reason for your return before sending anything back. We will provide the next steps.

Damaged or incorrect items

If your item arrives damaged, defective or incorrect, contact us as soon as possible with your order details and clear photos of the issue so we can review it.

Refunds

Once an eligible return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are sent to the original payment method. Your bank or payment provider may take 5–10 business days to process the refund after it is issued.

Return shipping

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Your statutory consumer rights are not affected.